Frequently Asked Questions

Tablet Stands

Instruction guides will be at the product page under downloadable content. 


Alternatively, you can find a list of installation instruction through this link.

To check which iPad model you have click here

For other tablets, it is usually under "Settings" -> "About" Section. 

Disabling the iPad home button can be done through using Guided Access. 

Click here to learn how to use Guided Access.

Apple has made it easier to setup your iPad as a kiosk, by using the Guided Access feature. Follow this link for our Tips and Tricks on how to setup your iPad into Kiosk-mode.

To stop your screen from timing out you would need to disable the auto-lock feature of your iPad (which is a default feature on your iPad). 

To disable auto-lock, head to Settings > Display & Brightness > Auto-Lock > Select "Never"

No, our current line of stands are not waterproof or dust-proof. This is because iPads/tablets need air flow to avoid overheating. 

If your tablet is not listed please feel free to contact and tell us about your project/inquiry. 

We cater for all tablet sizes between 7" - 13". Any size outside of this range, please contact us for more information or simply talk to us using our chat feature below. 

Yes we do have a hire section. 

At present, this page is currently under re-construction. Contact us for more information regarding Hires. 

We only hire out Bouncepad Floorstands, Desk and Lounge. The standard setup is for an iPad Air, 5th Gen (2017) and 6th Gen (2018). 

For more information on hires, please contact us or talk to us using the chat feature below. 

Apple have had this problem in the past but it has been addressed in iOS 11.3 and later.


Beginning with iOS 11.3 Apple has added a power management feature that applies when the iOS device is constantly connected to power.  With this new feature the iOS device does not stay at 100% even when constantly connected to power.  Instead iOS stops drawing power and allows the battery to discharge.  At some point it then decides to draw power again.This is healthier for the battery.  

Yes, our enclosures can cater for Samsung Galaxy Tablet (see the menu options). Otherwise, we have Universal enclosures that can fit most Tablets. 

For more information either contact us or talk to using the chat support.

AV/Meeting Room Hardware

Yes, we have a PoE solution that can provide both power and data to iPads. 

The Redpark Adapter is a plug-and-play solution, provided that you have a PoE-enabled switch. All you need to do is plug-in your ethernet cable.  

Yes, but for Samsung PoEs we would need the exact tablet model so that we can confirm which PoE works. 

See list here.

Yes we do have glass mounting solutions. The enclosure would either be mounted to the mullion or the glass itself. 

See list of products here.

For more information about glass mounts please contact us or talk to us using the chat feature below. 

There are 2 ways to mount to glass. Either you mount the stands to a mullion or using the glass mounting kit adhesive to mount directly to the glass. 

The Redpark adapter is designed so that all you have to do is plug-in your ethernet cable and connect your device. Provided that your ethernet cable is connected to a PoE enabled switch. 

See product here.

At present, we do not do installations. 

In this case there is no better solution, it all depends on what is the right solution for your application. 

PoE is the right solution if you are installing multiple tablet stands eg Meeting rooms. This is because of the disruptive nature of using Wifi. If your app relies heavily with being connected to the internet then using the Redpark adapter which provides both data and power will be the right solution. 

For pricing on the AV Cart, TV Stand, Credenza, Multi-mount and Zoom Room Consoles please contact us for more information. 

We have the AV Cart setup in our Auckland showroom. 

Feel free to contact us when you want to come in and view the product.

The AV Cart can only take 2 screens using the dual display kit. 

For more information on the AV Cart click here

Loss Prevention

An EAS system or electronic article surveillance system works with detection antennas that are installed at the exit of the store and the hard tags or labels attached to the articles sold in the store. The detection antennas constantly emit electromagnetic energy. When a customer passes these antennas with an article, a hard tag or label - if it is not deactivated - causes a short electromagnetic signal that is received by the antennas and results in an alarm.

If you have Radio Frequency Gates (RF) you will be on 8.2MHz. 

If you have a Acousto Magnetic Frequency Gates (AM) you will be on 58kHz. 

When buying tags you would need to know which frequency your EAS Gate will be on. 

Yes, we can definitely help you with the whole solution. We can get you in contact to a company that installs security gates and we can provide you the EAS Tags. 

Just contact us about this inquiry and we will definitely help you out. 

Inside the ink security tag is a sealed vial of dye. If the tag is forcibly removed instead of properly removed by the retailer, the security tag ink vial breaks, and permanent ink bleeds all over the garment, rendering it unusable and worthless.

Security ink is permanent, which makes it difficult to get out of clothes. Treat the stain immediately and blot it rather than rubbing, which will only spread the mess.

There could be multiple reasons why your tags are not detaching. 

  1.  You could have an old detacher and that the magnetic strength has decreased over time.
  2. The tag requires a stronger magnetic detacher.
  3. You have a faulty tag. 

 

You would need to figure out what Frequency gates you are currently using. If you are not using gates talk to us and we'll suggest tags that can work for you.  

We can suggest which tags will work for your application when you contact us or talk to us using the chat feature below. 

If you need a sample tag to test please contact us and we'll organize a sample kit for you. 

Other

Contact Us and we'll walk you through the steps on how to be a reseller and how we can help you with your existing projects. 

Yes, we can definitely review the pricing for project inquiries. 

Talk to us about your project!

The Business Account login is in a different portal hence it is not working. 

For Business Account logins please use this link.

Yes, we have a showroom.

Feel free to visit us anytime between 8:30am - 5:00pm Mon-Fri.

We accept Credit Card payments when purchasing through the website. 

Alternatively, we also accept Purchase Orders (for business accounts only) or Bank Transfer. 

If none of the above payment methods works for you please contact us to discuss.  

If you can't find the product/s that you are looking for please contact us or message us using our chat support.

We are open Monday - Friday from 8:30am to 5:00pm.

To request for a quote either Contact Us or Talk To Us using the chat support below. 

Shipping

If the product is in stock, orders placed before 3pm will be dispatched the same day from our Auckland Warehouse. 

Standard delivery times below:

  • North Island delivery is 1-2 working days. 
  • South Island delivery is 2-3 working days.
  • For Rural address please expect an extra 2-3 working days.
  • Australia delivery is 10-15 working days.
  • Anywhere across the world lead time is to be confirmed.

 

*Please note we cannot ship to PO Boxes. 

We can ship anywhere in New Zealand and Australia.

We can ship anywhere across the globe through FedEx or DHL. 

Please note we do not ship to PO Boxes.

Yes, you can most definitely pick up your order. 

We are based in North Shore, Auckland.

If you would like to pick up your order please let us know and we'll get it ready for you. 

Unfortunately we do not permit customers/clients to arrange their own shipping. 

There may be exceptions, please contact us to discuss.

At Leading Solutions we aim to dispatch your order at the same day. 

  • North Island deliveries will be shipped in 1-2 working days.
  • South Island deliveries will be shipped in 2-3 working days. But we do offer overnight deliveries to the South Island at an extra charge. 
  • For Auckland-wide deliveries we offer a same-day delivery service at an extra charge. 

 

Tracking details will be sent to your nominated email address. 

If you haven't received this email please contact us.

Yes we offer drop shipping in Leading Solutions. 

Contact us for more information on how to drop ship your order. 

Yes, we can do Saturday Delivery for an extra charge. 

Contact us for this option.

Talk To Our Team

If you still have unanswered questions feel free to get in touch.

Visit Us

Business Hours are Mon-Fri 8.30am-5.00pm

Unit 7, 11 Orbit DriveAlbanyAuckland

PHONE US

There's a whole team here that's ready to help.

EMAIL US

We are here to answer any questions you might have.